Privacy Policy

Mobile Smart Ltd (trading as Mobile Smart - Phone Repair, Key Cutting & Trophy Engraving) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share personal information when you interact with us in-store, by phone or email, and through our website smarttrophyengraving.co.nz.

We may collect personal information that is reasonably necessary to provide our products and services. This can include your name, phone number, email address, and details you provide when you place an order or make an enquiry. It can also include order information such as selected products, quantities, engraving text, notes, and any required-by or due date you choose to provide. If you upload or send artwork files for proofing and production, such as logos, images, or design files, we will collect and use those files to prepare your proof and complete your job. If you choose courier delivery, we collect the delivery address and related contact details so we can dispatch your order. If you create an account, we collect the details needed to manage your login and show your order history and past invoices. We may also keep records of communications with you, including emails, messages, and notes from calls or in-store discussions related to your enquiry or order.

We collect personal information when you place an order through our website (including as a guest), create an online account, submit an enquiry form (including any file uploads), contact us by phone or email, or visit our store and request a product or service.

We use your personal information to respond to enquiries, provide quotes where needed, confirm product availability, confirm pricing, plan timelines, prepare digital proofs for customised work, and complete production for trophies, awards, engraving, printing, signage, apparel printing, and personalised items. We also use your information to organise courier delivery or to notify you when an order is ready for collection, provide updates where appropriate, support you if you have questions about your order, and maintain business records for accounting and legal requirements.

We only share your personal information when it is needed to deliver your order or operate our services. This may include sharing delivery details with courier and delivery partners to dispatch your parcel and provide tracking, sharing required transaction details with payment services when you choose to pay by credit card or AfterPay, and sharing limited necessary details with suppliers or wholesalers when we need to source products or components for your order. We do not sell your personal information.

For customised engraving or printing, we may send a digital proof for your approval before production begins. You should carefully review the proof, including spelling, names, and dates, because the approved proof is used to produce the final item.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Access is limited to people who need the information to perform their role.

We keep personal information only for as long as needed to provide our services and meet business, legal, and accounting requirements.

Under New Zealand privacy law, you can request access to the personal information we hold about you and ask us to correct it if you believe it is inaccurate. To request access or correction, or if you have questions or concerns about privacy, please contact us at [email protected]

Call +64 9 296 6967, or visit us at 79 O'Shannessey Street, Papakura, Auckland 2110, New Zealand.