Cancellation Policy

Mobile Smart Ltd (trading as Mobile Smart – Phone Repair, Key Cutting & Trophy Engraving) understands that plans can change, and we will do our best to help if you need to cancel an order. Because many orders involve supplier ordering, design work, and personalised engraving or printing, the ability to cancel depends on the stage your order has reached.

You can cancel an order without charges only before any artwork or design work starts. Once we send the order confirmation and receive full payment, we begin work, which may include ordering products in, preparing proofs, and starting production. If you need to cancel, you should contact us immediately by phone or email so we can confirm whether work has started and what options are available.

If you request cancellation after work has started, we handle it case-by-case because costs and progress can vary widely depending on the product, whether items have been ordered from suppliers, and how far production or engraving has progressed. Where costs have already been incurred, a cancellation may involve charges to cover work completed or expenses committed.

To request a cancellation, please email [email protected] or call +64 9 296 6967 as soon as possible.