New Arrivals
Freshly added trophies, awards, and personalised gift ideas—new styles and options you can customise with names, dates, and logos.
Frequently Asked Questions
What services do you offer at Mobile Smart (Papakura)?
Smart Trophy Engraving is located at 79 O’Shannessey Street, Papakura, Auckland 2110, New Zealand, in the Shopping Toolenburg area.
Where are you located and what are your opening hours?
79 O’Shannessey Street, Papakura, Auckland 2110. Open Mon–Fri 9:30am–6:00pm, Sat 10:00am–4:00pm, Sun closed.
How do I place an order?
You can order in-store, by phone on +64 9 296 6967, by email at [email protected], or via the website once ordering is live. For the smoothest turnaround, share your quantity, engraving/print wording, and your Required By date as early as possible.
Do you have standard trophy ranges, or is everything custom?
Most customers choose from our catalogue ranges (trophies, medals, awards, plaques, and giftware) and then personalise the text and/or add logos. Custom options are available depending on your idea—bring in details (or photos) and we’ll confirm what’s possible.
Can you add logos, team names, and special layouts? What files do you need?
Yes. For best results, provide your logo as a high-quality file (PDF, SVG, EPS, or a clear PNG). If you don’t have that, send what you have and we’ll advise the best option.
Do you send a proof before engraving/printing?
For customised jobs (logos, new layouts, or special designs), we send a digital proof for your approval before production starts.
How many changes can I request on the proof?
You can request up to two additional change rounds after the first proof at no extra charge, as long as production hasn’t started. If you spot an issue after approving, call us straight away and we’ll advise what can be done.
Who is responsible for spelling and text accuracy?
Please check the proof carefully. If the supplied text includes spelling errors and the proof is approved, the final responsibility sits with the customer (because the proof was approved).
Can you engrave or print on items I bring in?
Yes. Bring the item into the store so we can inspect the material and engraving/print area first. If you can’t visit, send clear photos and we’ll advise what’s suitable.
How long does production usually take?
Most orders are completed in 1–2 weeks. During busy prizegiving periods and peak seasons, lead times can extend, so ordering early is recommended—especially for larger or more complex orders.
Do you offer rush or same-week orders?
Yes, when possible. Rush jobs depend on stock availability, workload, and production stage. If a rush fee applies, we’ll confirm it with you before proceeding.
Do you deliver across New Zealand, and what are your shipping/pickup options?
We deliver within New Zealand only. At checkout (once live), you’ll be able to choose courier delivery, click & collect, or in-store pickup. Pickup isn’t same-day—we’ll contact you when your order is ready. Flat-rate courier shipping is: Auckland $10, Auckland Rural $15, North Island Tracked $20, North Island Tracked Rural $30, South Island Tracked $30, South Island Tracked Rural $40 (urgent deliveries may cost extra). Courier deliveries are typically signature required and dispatch runs Monday to Friday.
When and how do I pay?
You don’t need to pay immediately at checkout. After we confirm stock and final pricing, we’ll send your order confirmation, then you can pay by bank transfer, credit card, or AfterPay. Prices shown are GST inclusive.